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Reservation / cancellation

Guided tour, workshop or conference hall reservation

In order to book a guided tour or a conference hall, you can

  • Either call us on +32 (0) 2 245 37 79
  • Or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

After receiving your request, we wil confirm your reservation by sending a quotation and a contract (in the case of conference hall reservation), both must be signed and sent back per e-mail.

No reservation can be accepted without a written and signed document.

 

Cancellation

To cancel please send us a written and signed document per:

  • Guided tour
    - free cancellation up to the preceding day before 4:00 p.m.  
    - later cancellation/no-show - 100 % of amount will be charched
  • Conference hall
    - cancellation up to one week: free of charge 
    - cancellation during the week of the event : we will retain 100 % of the amount, as stated in the signed contract